Experience the benefits of reliable entity management software backed by exceptional customer support. Our team of GEMS experts is always on hand to help, ensuring your experience with the platform is smooth and stress-free.
Readily available support from experts
Our dedicated support team of GEMS experts is available 24/7 across America, Europe, and Asia Pacific meaning GEMS users can get assistance whenever, wherever. Our support team members are experts in using GEMS so when you require assistance, you know you’ll be talking to a real person with the know-how to help you resolve issues.
Multiple support channels
You can contact the support team via live chat, email, or phone. Alongside the ability to talk to a dedicated customer representative, there are also user guides and tutorials available in the GEMS learning library, where you can find information on how to effectively use GEMS.
Onboarding support and regular training
As a new GEMS user, you’ll receive comprehensive onboarding support to help you get used to the entity management system. You’ll also have access to support documentation, user education content, and videos to help you learn how to use the system. There is also regular, ongoing training available to help you keep your GEMS skills fresh and up to date.
GEMS Customer Care
We recognize the importance of exceeding our customers’ needs. With our Customer Care Center, clients can log in to access GEMS product materials and tips, interact with our client community and ask our customer service representatives questions.
View additional services
Onboarding and training for new users
All new GEMS clients receive extensive onboarding support and training sessions on how to best use the entity management software.
Data migration services
Our in-house data migration team performs periodic tests throughout migration, along with mapping documentation to ensure all data has been migrated to GEMS properly.
Integrated registered agent services
Discover advanced technology and personalized service for elevated registered agent services.